Booked for Birthday party
"Michael was unable to cover my event and alerted me on Friday, 9th of November in the evening and the event was for Saturday 10th! Before I could read the rest of his message, my heart was already pounding! I then read the rest of his message which I honestly couldn’t fault.
Michael explained that his event on Saturday, having only just realised when he returned from his travel would have meant he wouldn’t be able to get to my event on time. He then provided an excellent customer service which is why I have given a 5 rating by getting me a caricaturist, his friend to cover the event and also gave me a discount due to the inconvenience and to this I say a massive thank you to Michael. He arranged for someone (Francesco) to cover the event, passed on all details and assured me the person will make contact. I couldn’t fault that and and all I could pray for was for his replacement to deliver on the night and he did.
Francesco contacted me on the morning of the event, asked a few questions about the evening to get a feel for the party and how I wanted him to work and also paid attention to the dress code of it being a Black Tie Event and was dressed for the occasion.
I couldn’t fault Francesco as he engaged the guest throughout the evening from when he arrived. He was polite, professional, engaging, diligent and did a fantastic job. He engaged throughout and offered a different dimension and fun to the evening. Thank you very much to Michael and Francesco as we all had a great time and the guest have not stopped talking about Francesco and the way he interacted with everyone even when they were having their meals and how flexible he was.
He gave over a 100% service and it was truly a wonderful evening and for this we are truly grateful. I wouldn’t hesitate to recommend Francesco to events as well as Michael for the professionalism displayed in making the event truly awesome, so thank you both. Best wishes, Anu"
