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Need To Get In Touch? Our team of events experts are here to help you every step of the way.

Booking Support Queries

Our support team are here to help you if you have any queries regarding bookings or clients – 020 8064 0593

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Our activation team are here to give you all the tips you need to increase your bookings and earn super supplier status.

07380327045

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Our membership team are here to help and answer any questions you have regarding membership.

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28 responses to “Contact Us”

  1. Nicola Ladner Avatar

    Hello,

    I have someone who booked my 20 minute fire show but would like to change to the 10 minute fire show. How do i go about changing it please?

    1. Dom Bell Avatar

      Hi, Nicola,

      Are you able to provide the details of your supplier name on Poptop, so that I can send it to the support team so they are able to help you in this query?

      Many thanks,

      Dom

  2. Darek Avatar

    How to delete account?

    1. Dom Bell Avatar

      Hi, Darek.

      I’ve sent your information to our support team and they should be able to help you as soon as possible.

      Thanks,

      Dom

  3. NICK Page Avatar

    DEPOSIT PAID BY CLIENT 31/5

    NOTHING PAID TO ME YET

    PLEASE ADVISE

    1. Dom Bell Avatar

      Hi, Nick.

      The deposit takes 14 days to process, so it should be with you by today or tomorrow. We’re aware that this is a lengthy process and we are striving to improve this.

      Thanks for your patience.

      Dom
      Poptop

  4. Stanley Derek Nykamp Avatar

    Please delete my account. This is no longer a viable or flexible service for my business.
    Thank you
    SD Nykamp

    1. Dom Bell Avatar

      Hi, Stanley.

      I’ve brought up your issue with our support team and they should be able to sort it out for you.

      Thanks,

      Dom

  5. Nick Armitage Avatar

    Hello,

    my site has 2 base prices, one from £16 which is correct and then, further down, one for £30 pp which I don’t want but I cannot see how to get rid of it.

    Thank you.

    1. Dom Bell Avatar

      Hi, Nick.

      I’ve sent the details you gave me to our support team and they will be able to help you in this situation. They will also contact you soon to explain as well.

      Thanks,

      Dom.

  6. Lucy Avatar

    Hi,
    My latest booking shows that £272 will be received before the event, however a deposit of £69 has been paid by the client and the total is £376. I can’t work out the maths on this and how I would be receiving £272 ahead of the event when I believe suppliers sort the payments direct with the client after the deposit has been paid to PopTop? Please explain and clarify how much I should be invoicing the client for in remaining fees. I believe it to be £307? (£376 – £69)

    1. Dom Bell Avatar

      Hi, Lucy.

      So sorry for the delayed response.

      The total price of the booking includes our client service fee charge which clients pay at the same time as the deposit. Your quote breaks down as follows:
      Service base price 1 x 1 hour set = £300
      Travel expense = £41
      Client service fee = £34.20
      Total price = £376
      £376 minus the deposit paid (£69) and client service fee charge (£34.20) = £272.80

      Thanks,

      Dom

  7. Elizmi Avatar

    I have a booking of sorts, someone has booked but they have not paid the deposit I have messaged the client several times, and poptop emailed me in the week to ask about this booking and said they would find out what is going on. It’s Sunday no one is at the office and I don’t know whether to go to the booking or not. please advise.

    1. Dom Bell Avatar

      Hi, Elizmi.

      Sorry for the wait. I have sent your details and information to our support team. They should be in contact with you soon to help you, if not I will be able to chase it up for you.

      Thanks,

      Dom

    2. Dom Bell Avatar

      Hi, Elizmi.

      I can confirm that the booking was confirmed. Any more questions please get in touch.

      Thanks,

      Dom

  8. Martin Ash Avatar

    Please delete my listing for Flux Ensemble.

    1. Dom Bell Avatar

      Hi, Martin.

      I’ve sent our team your details and they should be able to sort that for you.

      Thanks,

      Dom

  9. Debbie Rutherford Avatar

    How do I change my listing description? Not the body content – but the actual heading (which I’m pretty sure I dod not write)

    1. Dom Bell Avatar

      Hi, Debbie.

      All you need to do is click on services in your dashboard and click on the listing you want to change.

      Thanks,

      Dom

      1. Debbie Rutherford Avatar

        that only allows me to change the body content, not the title…

      2. Debbie Rutherford Avatar

        So how do I change the title?

        1. Dom Bell Avatar

          Hi, Debbie.

          When you click on the listing you want to change from your services dashboard. It should take you to the overview dashboard where you can change your title. If you are still unable to do this we can do this for you.

          Many thanks,

          Dom

  10. Cat Avatar

    Hi the reason I’m not updating to become visible again is that I often have people book me on the other side of the country – either really far from where I live, or I am already at a booking far away and they are booking close to my home. So although I am available for the time slot I can’t physically get there in time. Is there any way the process can be halted at the booking request stage for me to OK it 1st please, as then I would rejoin. Otherwise I’ll continue no longer using poptop as its too stressful/ too much hassle.
    Yours, Cat.

    1. Dom Bell Avatar

      Hi, Cat – I advise to reduce your travel radius on your profile. If you reduce your travel to a local radius of say 10 miles then clients will only be able to book you locally. This will solve the issues of getting booked across the uk. 🙂

      Thanks,

      Dom.

  11. Anthony okoroafor Avatar

    can you explain why my travel fees are so low?

    1. Dom Bell Avatar

      Hi, Anthony.

      Jacob, from our support team, has been in contact with you to help you.

      Thanks,

      Dom

  12. Lucy Barlow Avatar

    Hi there,
    I’d like to know how to put in a ‘delay and approve’ system – I don’t want bookings being made instantly without a chance to talk to a prospective client and confirm that the service is right for what they need (or indeed that it’s a viable client depending on travel distances and other events in my calendar) – if when people book instantly – I invariably end up having to cancel or alter the bookings – which cause grief for me (and penalties for me on the PopTop site, I believe) and for the client.

    Many thanks in advance for your help.
    This should not be hard to do – AirBnb literally have an on/off switch for ‘Instant Booking’

    1. Dom Bell Avatar

      Hi, Lucy.

      I’ve brought up your issue with our team and I’ll hopefully be able to get back to you soon with a possible solution.

      Thanks,

      Dom

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28 Comments

  1. Nicola Ladner

    Hello,

    I have someone who booked my 20 minute fire show but would like to change to the 10 minute fire show. How do i go about changing it please?

    • Hi, Nicola,

      Are you able to provide the details of your supplier name on Poptop, so that I can send it to the support team so they are able to help you in this query?

      Many thanks,

      Dom

  2. How to delete account?

    • Hi, Darek.

      I’ve sent your information to our support team and they should be able to help you as soon as possible.

      Thanks,

      Dom

  3. DEPOSIT PAID BY CLIENT 31/5

    NOTHING PAID TO ME YET

    PLEASE ADVISE

    • Hi, Nick.

      The deposit takes 14 days to process, so it should be with you by today or tomorrow. We’re aware that this is a lengthy process and we are striving to improve this.

      Thanks for your patience.

      Dom
      Poptop

  4. Please delete my account. This is no longer a viable or flexible service for my business.
    Thank you
    SD Nykamp

    • Hi, Stanley.

      I’ve brought up your issue with our support team and they should be able to sort it out for you.

      Thanks,

      Dom

  5. Hello,

    my site has 2 base prices, one from £16 which is correct and then, further down, one for £30 pp which I don’t want but I cannot see how to get rid of it.

    Thank you.

    • Hi, Nick.

      I’ve sent the details you gave me to our support team and they will be able to help you in this situation. They will also contact you soon to explain as well.

      Thanks,

      Dom.

  6. Hi,
    My latest booking shows that £272 will be received before the event, however a deposit of £69 has been paid by the client and the total is £376. I can’t work out the maths on this and how I would be receiving £272 ahead of the event when I believe suppliers sort the payments direct with the client after the deposit has been paid to PopTop? Please explain and clarify how much I should be invoicing the client for in remaining fees. I believe it to be £307? (£376 – £69)

    • Hi, Lucy.

      So sorry for the delayed response.

      The total price of the booking includes our client service fee charge which clients pay at the same time as the deposit. Your quote breaks down as follows:
      Service base price 1 x 1 hour set = £300
      Travel expense = £41
      Client service fee = £34.20
      Total price = £376
      £376 minus the deposit paid (£69) and client service fee charge (£34.20) = £272.80

      Thanks,

      Dom

  7. I have a booking of sorts, someone has booked but they have not paid the deposit I have messaged the client several times, and poptop emailed me in the week to ask about this booking and said they would find out what is going on. It’s Sunday no one is at the office and I don’t know whether to go to the booking or not. please advise.

    • Hi, Elizmi.

      Sorry for the wait. I have sent your details and information to our support team. They should be in contact with you soon to help you, if not I will be able to chase it up for you.

      Thanks,

      Dom

    • Hi, Elizmi.

      I can confirm that the booking was confirmed. Any more questions please get in touch.

      Thanks,

      Dom

  8. Please delete my listing for Flux Ensemble.

  9. How do I change my listing description? Not the body content – but the actual heading (which I’m pretty sure I dod not write)

  10. Hi the reason I’m not updating to become visible again is that I often have people book me on the other side of the country – either really far from where I live, or I am already at a booking far away and they are booking close to my home. So although I am available for the time slot I can’t physically get there in time. Is there any way the process can be halted at the booking request stage for me to OK it 1st please, as then I would rejoin. Otherwise I’ll continue no longer using poptop as its too stressful/ too much hassle.
    Yours, Cat.

    • Hi, Cat – I advise to reduce your travel radius on your profile. If you reduce your travel to a local radius of say 10 miles then clients will only be able to book you locally. This will solve the issues of getting booked across the uk. 🙂

      Thanks,

      Dom.

  11. Anthony okoroafor

    can you explain why my travel fees are so low?

  12. Hi there,
    I’d like to know how to put in a ‘delay and approve’ system – I don’t want bookings being made instantly without a chance to talk to a prospective client and confirm that the service is right for what they need (or indeed that it’s a viable client depending on travel distances and other events in my calendar) – if when people book instantly – I invariably end up having to cancel or alter the bookings – which cause grief for me (and penalties for me on the PopTop site, I believe) and for the client.

    Many thanks in advance for your help.
    This should not be hard to do – AirBnb literally have an on/off switch for ‘Instant Booking’

    • Hi, Lucy.

      I’ve brought up your issue with our team and I’ll hopefully be able to get back to you soon with a possible solution.

      Thanks,

      Dom

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