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26 Comments

1. Mihai

   March 20, 2023 @ 9:27 pm  ·  Reply

   It would be awesome if you could have the option Thai cuisine for costumers. The term Asian is quite vast.

   • Dom Bell

     March 21, 2023 @ 9:00 am  ·  Reply

     Hi,

     Thanks for this suggestion, Mihai. It’s definitely something we will consider adding.

     Thanks,

     Dom

2. Jemma

   March 28, 2023 @ 8:01 pm  ·  Reply

   Hi,
   I had added a the verified supplier badge onto my website and I have sent my website link to poptop. I am not sure if it has gone through so could you help to see if my application for the badge went through?

   Thanks

   • Dom Bell

     March 29, 2023 @ 8:52 am  ·  Reply

     Hi Jemma,

     Apologies for the delay and the issues you have had with your badge. The issue has been resolved and is now on your profile.

     Thanks,

     Dom

3. Phil Colbert

   March 30, 2023 @ 10:05 am  ·  Reply

   Hi, I supply lots of 4ft light up letters. It would be good to add them as a service on here. Also Dancing on the clouds, Sparkly dancefloors, amongst other services.

   • Dom Bell

     March 30, 2023 @ 10:24 am  ·  Reply

     Hi Phil,

     We don’t currently offer these on our site. However, we may in the future, so keep an eye on our site for any updates when we do.

     Thanks,

     Dom

4. Neeq

   May 16, 2023 @ 11:42 am  ·  Reply

   Could you please confirm how I can remove and resubmit a review? There’s a typo in the clients email so they won’t be able to verify. Thanks

   • Dom Bell

     May 17, 2023 @ 8:24 am  ·  Reply

     Hi Neeq,

     You can’t edit your reviews once sent unfortunately. You have to send the review again but this time with the correct email address.

     I hope that helps. Have a nice day.

     Thanks,

     Dom

5. Tia Willan

   May 25, 2023 @ 7:13 am  ·  Reply

   It would be great to have some advice on the custom terms and conditions.

   • Dom Bell

     May 25, 2023 @ 8:09 am  ·  Reply

     Hi Tia,

     I hope you’re well. All the terms and conditions can be found here . If you need any more help with them, I can put you in contact with our support team. 🙂

     Hope you have a great day!

     Thanks,

     Dom

6. Ben

   June 12, 2023 @ 2:11 pm  ·  Reply

   Hi I’m currently selling my food truck and wondered whether you may know any vendors who may be interested? It’s fully kitted out and ready to go. Here’s the link to the ad on facebook marketplace https://www.facebook.com/marketplace/item/294615029573113/

   Thanks,
   Ben

   • Dom Bell

     June 12, 2023 @ 2:47 pm  ·  Reply

     Hi Ben,

     Hope you’re alright. I can share it for you with some of our suppliers.

     Thanks,

     Dom

7. Dave Savage

   June 12, 2023 @ 6:55 pm  ·  Reply

   I have tried several times to link our calendar to our PopTop one & even following all the instructions on your help page.. It still doesn’t take…. Is there a glitch in the matrix!… or is it me?

   Regards,
   Dave

   • Dom Bell

     June 13, 2023 @ 8:25 am  ·  Reply

     Hi Dave,

     I’ve let a member of our support team know and they will be in contact with you to help with your calendar.

     Thanks,

     Dom

     • David McNulty

       June 28, 2023 @ 8:09 pm  ·  Reply

       I’m having the exact same issue trying to link my Google Calendar. Followed the instructions but will not sync and I keep getting emails to tell me to do it!

       • Dom Bell

         June 29, 2023 @ 8:07 am  ·  Reply

         Hi David,

         Sorry that you’re unable to link your Google Calendar with your Poptop calendar. Have you tried going through our Sync Your Calendar Guide. I will get one of our support team to get in contact with you too to help with this.

         Thanks,

         Dom.

8. Sandip Gillar

   June 18, 2023 @ 11:01 am  ·  Reply

   Hi, I am trying to find the option to add my venue onto your website. I can see you have a venues page but I cant seem to add this as a service at all. Can you let me know how to do this?

   • Dom Bell

     June 26, 2023 @ 8:19 am  ·  Reply

     Hi Sandip,

     I’m very sorry for the delayed response to your message.

     I’m glad you’re interested in adding your venue, but we currently don’t offer this as a service on Poptop. I’m sorry for any confusion caused. If you do provide any other services, please feel free to get in touch to see if we can help list them on our marketplace.

     Thanks,

     Dom

9. Lucy

   June 26, 2023 @ 11:55 am  ·  Reply

   Hi,

   I’m trying to make changes to the write up on my profile, however when I try saving the changes I get an error message and nothing saves.

   Tried calling the number for profile changed but no answer.

   Can you help or suggest something please?

   Thanks,
   Lucy

   • Dom Bell

     June 26, 2023 @ 1:27 pm  ·  Reply

     Hi Lucy,

     I’m sorry that you’re unable to save your changes you are making. Are you able to tell me what error message you are getting or if you could email: support@poptop.uk.com with the what service you’re trying to update and a screenshot of the error message.

     Thanks,

     Dom

10. Jim & Fiona

    August 14, 2023 @ 9:03 am  ·  Reply

    I have contacted Emma regarding this issue, I can’t immediately see how to request a review, client’s ask as many do… how can they send a review?

    I usually tell them poptop will send something over, though I’m not confident that you do. Reviews are important to suppliers, I have searched and can’t see how bto request a review. Other sites I use have a distinct and obvious button, thus I have been able to build up over 100 reviews, of course that gets me more notice and more work. I should not have to be searching for a button it should be prominant. What is the point of review requested 3 weeks after the event? The client has forgotten me by then…..

    • Dom Bell

      August 14, 2023 @ 11:31 am  ·  Reply

      Hi Jim and Fiona,

      I’m sorry to her about your issues regarding your reviews. I can confirm that clients are asked to leave a review 3 days after the event happens. You can also ask clients to leave a review by contacting them and saying how much you loved working at their event and if they’d like to leave a review.

      I hope you get some amazing reviews and have a good day.

      Thanks,

      Dom

11. Vikash

    September 7, 2023 @ 10:17 pm  ·  Reply

    In my services, I can’t select event photography and event videography. Why I couldn’t choose all the service that I can provide. Why it is limited to only one?

    • Dom Bell

      September 8, 2023 @ 7:51 am  ·  Reply

      Hi Vikash,

      Thanks for getting in contact. We class these as two different services, so this means you need to create one for your photography service and your videography service. I hope this helps, if you have anymore questions please ask.

      Thanks,

      Dom

12. maddie

    November 28, 2023 @ 4:38 pm  ·  Reply

    Hi a client of mine posted a review but accidentally posted 3 stars instead of 5. Is there anyway we can correct this?

    • Dom Bell

      November 29, 2023 @ 11:34 am  ·  Reply

      Hi Maddie,

      Your review has been updated to 5 stars for you now. Thanks for letting us know and if it happens again you can email our support team at support@poptop.uk.com as your enquiry will get seen to sooner that way.

      Thanks,

      Dom