PinkBee Entertainment Ltd

Bar staff were excellent - arrived on time, friendly, helpful, knew their trade, cleaned up as they worked, guests loved them. (10/10) RubyLemon admin. staff extremely nice and reassuring, I do think they should be more pro-active in their communication and communicate with all the relevant details at least a week before event - minimum info required, Bar staff names, contact number, confirm timings, staff experience. We have a party most years and in the past used a company in Brighton that are no longer offering this service so being new to using Poptop and RubyLemon I was worried having paid all the money to then hear nothing and have to chase for the details above. The staff were reassuring and really nice when I phoned but a lot of the time there was no answer to emails and noone answering the phone and calling back. It did turn out all fine in the end but when organising a big party it is one worry you don't need. The bar staff advised they only got the request to do the job on the Wed before the party which to my mind was a bit late in the day and is obviously why there was a lack of information being given. (7/10 - purely due to lack of communication and the worry caused and work I had to put into chasing them etc) Finally I would use both yourselves and RubyLemon again.

All in all a very positive experience with Ruby Lemon. The bartender turned up for our event early so was ready to on time to serve our guests as they arrived. He was a little nervous to start with but soon got into the swing of things and was a very pleasant guy to have serving the guests. The only very slight issue I have was how much i had to chase ruby lemon to make sure everything was confirmed for the night but apart from that a great experience so thank you!

A day before our event we were warned that there may not be any staff available. At 3pm, 3 hours before the staff were due to arrive I had a phone call to say they were still trying to resolve the issue ! No staff arrived . Not at all helpful when you had 70 people arriving for a party . Would not recommend this service ,

The bar tender cancelled on us with 35 minutes notice before our event. Our guests all had to help themselves and it ruined the theme of the evening. The reason why people go through companies is for the guarantee that there is a plan when they are let down. It was so disappointing and utterly unprofessional. I hope the full amount I paid in advance is refunded to me by tomorrow lunchtime.

Nadine, our stilt walker, was delightful BUT our event was a fete, she had never performed on grass or a slightly uneven surface. Her selection by the agency was ridiculous. She could not perform. Not her fault. Despite a number of requests, the agency would not/could not give us details of their nominated act. Very disappointing.