RubyLemon

Thank you so much. The two waitresses we had made our wedding day so special. Went above and beyond and made sure ourselves and our guests were looked after. Would 100% recommend.

Easy to book and communicate. Easy to pay and our facepainter arrived on time, worked flat out and even stayed an hr over to ensure the Kids weren't disappointed.
Simple, easy and efficient.

Fantastic experience, all the guests were fascinated by the performance. I can only recommend them!
Thank you.

I would use and recommend Poptop UK.

Very poor service. Not as described at all.

The hired bar staff came on time, were professional and did a good job. Our issue is with the management at RubyLemon.

We spoke with management before the booking (after chasing them with many emails and phonecalls), to ensure that everyone was on the same page. Management did not relay any of this information at all to the hired staff, so this was a waste of our time.

However, almost 2 months after the event I was contacted by some of the hired bar staff to inform me that RubyLemon had NOT paid them, which is unacceptable considering we'd paid the full balance before the booking took place. They also mentioned they attempted to contact them multiple times and RL had started ignoring their emails.

I contacted RubyLemon by phone and was met with an incredibly rude member of staff who hung up on me, as she explained that I was not allowed to have an 'attitude', despite the fact they were the company withholding payment. I cannot stress how badly this company appears to be run.

Eventually after contacting poptop and reporting RL as a company they've majestically paid the hired staff, 58 days after the event took place and from a different company name entirely.

RubyLemon are charlatans and shysters, avoid at all costs.

Absolutely brilliant, nothing was too much and glasses were always full!

Had a lovely time because the face painter Tracey was so nice and kind. She was extremely professional and provided a great service.

She was amazing!

Fantastic service from start to finish

Our stilt and fire performer was fantastic, I would highly recommend booking - they are professional and talented!
We will definitely be booking again should we have a similar party in the future!

Great service!

Can’t fault Rubylemon was disappointed my daughter could not have her face painted due to her age of being 2 as it was her birthday

Unfortunately they had to cancel because of Covid, but the company communicated well and provided a full refund.

Absolutely impressive service. Very professional and beautiful face paints. Definitely recommend. ❤

Pritam gave us a first class service we would highly recommend him thank you

Ruby Lemon was very friendly and a polite nice young lady and was professional on every level,
we would defiantly recommend her act to others,

Great service!

Professional, on-time staff who bent over backwards to make our event a success.

Great service!

Preetham was honestly fantastic - would highly recommend it!!!

We've been doing great events with RubyLemon this summer, and couldn't recommend more! Very friendly, talented, and timely.

The artist we had for our wedding was brilliant - she was friendly, accommodating and always had a queue! I wish we'd booked her for longer. The only downside was that the communication beforehand was very sketchy to the point I wasn't even sure they would be sending anyone. If I had had time to worry about it more I definitely would have been!

The waiting and bar staff were brilliant, cocktails tasted great. It was great to have the help tidying up! Id highly recommend.

Great bar staff, many thanks!

The ladies who were sent to help us were amazing, friendly and pro active and efficient. Would not hesitate to book them again.

Helen was amazing and worth every penny. She was so lovely and thoughtful and fitted right in. Nothing was too much trouble! Will definitely ask for her again.

Ruby lemon were lucky to get the booking as appalling at responding to questions pre booking and kept asking to ring us but then never did. I booked on credit card as we were desperate and thought I will get the money back anyway. Apart from demanding their invoices being paid they were slow and poor at responding even after booking. They asked for payment up front. If Ruby Lemon sorted out their communication it would have been overall an amazing experience.

Charlotte was absolutely brilliant, engaging and very friendly. Nothing was too much trouble.. well done. I would definitely recommend.

Jade was amazing and so professional. She carried out the tasks so well, with no fuss.

I was so happy that she was part of our event and would definitely be booking her again.

Thank you she made the event such an enjoyable day! 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Can't fault the service provided by the staff from RubyLemon. Polite, prompt and more than willing to do whatever was needed on the day. Would absolutely use again

Jordan was absolutely amazing. She worked tirelessly throughout the evening and was on top of everything. So great to have someone who thinks for themselves and gets on eith the job. Very happy

Thank you very much, we liked everything, the children were happy and happy!

Unfortunately 1 hour before my event started I received a phone call to inform me that one of the staff was unable to come
The member of staff who was very lovely ,punctual ,sweet and har working arrived she did an excellent professional service but she was unable to stay longer as I needed her to cover up for the other staff who didn't turn up ,over all I am happy but I wish I could have two members of staff or at least she could stay a bit longer to help out .
I would give them 4 stars out of 5.
Many thanks

Easy to organise and good communication with central team. Shannon our waitress was excellent and didn’t stop from the moment she arrived. She was very confident and capable and we all loved her! Thank you

The face painting artist was so amazing .
She was very calm and polite with the kids . Her hand work was so good , all the paintings were very defined and neat . Everyone loved her work !!!
Someone has already asked me about the details to hire her for a party. Thank you very much for the help

Thanks very much for making amazing balloons at the party and also interacting with the party guests. The kids were very happy!

both the helpers were punctual, extremely helpful and carried out their duties to my satisfaction!

Ruby Lemon came to our christening and all the children were very excited and have some fantastic creations painted on their faces. Would certainly recommend Ruby Lemon to anyone have a children's party

The three women worked very hard and it feels like we got value for money. However, the fourth individual- a man - seemed to spend most of his time avoiding doing much at all. Every time anyone saw him this was their impression.

Unfortunately, I had to chase Ruby Lemon at the beginning of the event. The service was meant to start at 6pm sharp, and I only had one of the three staff we had hired, arrive about 4 minutes before service started. The other two waiting staff were late and I had to chase Ruby Lemon, they did not update me on their own accord. They offered nothing for this and I had to ask for a partial refund as one team member arrived just before 7pm. The team that were here were very professional and eager to help once working the job. However, I think because of the lack of transparency we would not use this company again.

I requested two professional waiters from Ruby Lemon to help at my party. An hour before they were due I had a phone call to let me know one of the waiters had a family issue and would not be able to attend. They were trying to find a replacement waiter. No replacement t waiter was found and I had no further phone calls. The one waitress that did attend was lovely and very helpful.

Booking fairly straightforward. Staff excellent. Communication with company poor with no advance notice of who the waiting staff would be and they advised them of the incorrect starting time.

The fire performer was exceptional, provided a great service and everyone had a great time. The only thing that let them down is that we paid £400 for what we were told would be a 15 - 18 minute performance (as we chose this instead of 3 x 10 minute performances) but the performance only lasted 10 minutes. Everyone was enjoying it so much that they were very disappointed when it ended early, not to mention we were charged for the full 15-18 minutes but only received 1/2-3/4 of the performance. I did email the contact who had helped arrange this for us but she has not replied. This dampened the experience for us, as we were very happy with the performer and her skill / ability to captivate the crowd but the cost / length of performance did not leave us feeling we had value for money.

Hi,

I was called on the morning of my wedding on the way to do my vows to be told that a member of the bar staff would not longer be able to attend. No other replacement was found and therefore would have had only 1 bar staff for 130 people had family friends not stepped in to help, who were meant to be there as evening guests. The staff member who did come was lovely, but also turned up late.

To be honest guys, we weren’t impressed.

The lady was super friendly and very pleasant which was lovely. However it was clear from the start she lacked the experience and knowledge to make proper cocktails. She was having to use her phone to look up the method/ingredients. I lost count of the amount of times she was absent from the bar. Guests were making their own drinks. It just wasn’t the professional appearance we desired. I will be asking for a % of our money back.

As I said she was lovely and friendly but she just wasn’t prepared or not experienced enough, your adverts state at least 1 years experience, this just wasn’t the case. Or certainly didn’t appear so.

Thanks
Dom

Booking and the paying and punctuality were very good. I think our server was a little inexperienced. She poured the champagne and white wine and rose very early so they were warm when the guests arrived and we ended up doing the top up service ourselves. We asked for the drinks to be topped up but she just left the bottles on the tables. So while I liked the booking and punctuality we ended up having to do a lot of the jobs we had tried to outsource ourselves.

The performer turned up really early and then left just after the start time of the event. The performance was repetitive for the short time and it was not value for money. I think the company was let down by a performer so got another one who had another job to rush off to. I would not recommend.

Was messaged at 15.25 the day before the party, they didn't find a replacement. My 6 year old was devastated.

Incredibly disappointing experience, the bar staff showed up completely empty-handed and hadn't received the right brief. One of the bartenders was very rude and unprofessional. We spent a lot of money buying all the things on the shopping list, but they were unable to make the cocktails we ordered as they arrived without a shaker. I tried to call several times to get help and no help was available, until hours later someone called me back to apologise for what happened and offer a full refund. So at least they did that! But we had an event scheduled so it just looked really embarrassing that we couldn't provide guests with what was promised. Would never use again.

I chased for weeks before my wedding and my emails/texts were ignored, I finally got a response a few days before the event. I I booked waiting staff for my wedding and Ruby Lemon called me two hours before the wedding and said that the people they were using cancelled and they were going to try and find someone else then never contacted me so left me with no one to serve food etc.

It was easy to arrange and the waitress were nice people but they had no experience and I had to keep telling them again and again what to do
I would like a refund as it certainly was not the experience I was expecting

Awful. Cancelled 2 days running up to the event. Cannot get hold of people to ask questions / amend booking in run up to the event either. So slow at replying.

Are you kidding.You cancelled both my helpers on the eve of my event-sending me an email at 7.30 pm the day before to say nobody can come and caused me the most inconvenience and ruined my event!
No point paying a deposit weeks before the full price days before only to be let down!

Poptop was a very easy service to use, but the member of staff never showed up, and I was only informed by Ruby Lemon 40 minutes before the start of the event they would not be coming. They also had no phone number available to be contacted on and did not respond to any messages on the day of the event. Very disappointing experience.