In our final edition of the Poptop Supplier Guide, we’re going to tell you all about Super Supplier – our award reserved for the very best events suppliers on Poptop.
In this article, we’ll cover…
- What a Super Supplier is.
- What the Poptop Levels system is.
- Why Super Supplier status matters, and what you get from it.
- How you become a Super Supplier.
Let’s start with the basics, shall we?
What is a Super Supplier?
Super Supplier status is an award we give to the very best suppliers on Poptop. You can’t buy Poptop status. You earn it, by consistently performing in five key areas of Poptop.
- Booking Confirmation (10% or lower)
- Booking Conversion (14% or higher)
- Message Response Rate (80% or higher)
- High Quality Reviews (4.5 or higher)
- Confirmed Bookings (at least 3 in 180 days)
We use a 180 day window to judge Super Supplier performance – so you need to consistently perform in each of these areas for a 180 day period to become a Super Supplier. We’ll go into more detail on these five performance indicators further in to the article.
FOR CLIENTS
Super Supplier status is a statement of quality and trust. When they see that you’re a Super Supplier, they know you’ll provide a flawless service from start to finish.
FOR SUPPLIERS
We trust our Super Suppliers to deliver – so we put you front and centre on Poptop and work hard to help your business grow.
Now you understand what Super Supplier status is – let’s dive into why it matters. This is the good bit!
The Poptop Levels system
The Poptop Levels system showcases how you can become a Super Supplier.
When you sign up to Poptop, you start as level 1. As you start to complete your profile, add your service listings, add update your availability, and add reviews you’ll see yourself rise through the levels.
As you move up the levels we’ll tell you exactly how to get to the next one. As you ‘level up’, you move closer to the very top of client’s searches on Poptop.
How we reward Super Suppliers.
Super Supplier status is only achieved by consistently performing on Poptop. To reward that hard work, we give our Super Suppliers some truly transformational benefits.
Here’s why it’s worth achieving Super Supplier status.
- Top Catalogue Placement. 🔝
We trust our Super Suppliers to deliver every time. So we’ll put you at the very top of your search category. That means LOADS more bookings.
- Clients know you’re the best. ⭐️
Super Suppliers are the very best on Poptop, and we give them the badge to prove it! Your Super Supplier badge gets displayed front and centre on your services, so clients know you’re someone they can trust.
- We’ll help you improve your business. 🤩
We offer Super Suppliers access to exclusive opportunities – like free photo shoots of their services in action, and highlight articles on blogs and social media.
- We’ll recommend you. ❤️️️
We upsell Super Suppliers in promotional emails – giving them an increased chance of securing high value bookings.
Who wouldn’t want to get their hands on all that?
How to become a Super Supplier.
You just have to consistently perform in FIVE key areas of Poptop. We’ve even made it easy to track your Super Supplier progress with your Super Supplier Stats. Learn more about them in our Stats Guide.
Now let’s show you what you need to do to become a Super Supplier.
Have a Cancellation Rate below 10%
Confirming bookings is key to success on Poptop. We expect Super Suppliers to keep cancellations to a minimum by cancelling less than 10% of their bookings in a 6-month period. .
Have a Response Rate of 80% or above
Suppliers who respond to client messages quickly and positively get more bookings and better reviews. You’ll need a message response rate of at least 80%. A good message response rate is achieved by responding to client messages within 24hrs of receipt.
Maintain a Review Rating of 4.5 or above
Go above and beyond for your clients at their event, and then remind them to leave you a Poptop review afterwards! We’re looking for an average of 4.5 stars or above. Remember, you can add external reviews from events that didn’t take place on Poptop, so even if you’re relatively new to Poptop, you can hit thie benchmark.
Secure at least 3 bookings in 180 days.
A minimum of three bookings secured within a six month period is required to secure Super Supplier status.
Maintain a Conversion Rate of 14% or above
Your Conversion Rate tells you how many of your client enquiries you’ve converted into bookings. You need a minimum Conversion Rate of 14% in a six month period to hit Super Supplier. You can track your Conversion Rate using Sales Assistant.
When are Super Suppliers announced?
Our Super Supplier list gets updated daily – You have the chance to become a Super Supplier every day as long as you’re hitting all 5 benchmarks. To see if you’ve reached Super Supplier status or are close to reaching it. Check out your supplier dashboard.
So what do you need to do to become a Super Supplier?
Let’s wrap this up with some nice, simple tips on getting to Super Supplier. Follow these steps and you should hit Super Supplier in no time!
- Read all our Supplier Guide Articles.
Step one to performing on Poptop is to understand how Poptop works, and what it can do for you and your business. Read the other five articles in this guide, and you’re off to a great start.
- Use Sales Assistant to turn enquiries into bookings
Sales Assistant is our most powerful supplier tool yet. It uses powerful data analysis (and a bit of AI magic) to create a personalised to-do list of tasks that help you convert enquiries into bookings. And it works! Check it out on the link below.
- Track your progress with Poptop Stats.
Your Poptop Stats let you easily see how close you are to Super Supplier, and what’s left to do to get you there. Check your stats regularly, and you’ll soon be on track.
- Respond to all client messages ASAP.
We’ll always notify you when you get messages from clients – respond as quickly as you can and keep your response rate up! You can use Sales Assistant to track these really effectively.