Big news for our suppliers, We are extremely excited to announce that our financial model is changing, and it will have huge benefits for you as a supplier. The client will now pay their deposit payment through our platform.
We are currently working overtime, to implement this feature within the next coming weeks, and of course, we will keep you updated every step of the way.
Why have we made this change?
This change has simply been made because of the feedback we have received from you, our suppliers.
We are always looking to take our platform to the next level, and we are glad, we have delivered on this one. This is going to be a huge stepping stone for us, and it will make the booking process much easier, for both suppliers and clients. The days of chasing clients for a deposit will soon be gone, and you can focus more on getting more and more bookings confirmed.
Now, you may be asking how will the booking process work?
1️⃣ Client confirms the booking via Poptop 2️⃣ Client pays the deposit via Poptop 3️⃣ We freeze the deposit until you confirm the booking 4️⃣ Once the booking is confirmed, the deposit will be released to your bank account 5️⃣ Our booking fee will be deducted from the deposit automatically
So, how will this benefit me?
- You will receive deposit payment faster
- Less booking cancellations
- More booking confirmations
- Less work from your side, as we will do the invoicing for you
- No extra fees for suppliers to accept card payment
Can I be accepting deposits outside of Poptop?
No, we plan to take all deposit payments through our platform. In the rare case of a pay per check, we will allow this. Taking deposit payment outside of Poptop may lead to the suspension of your account.
Does the client pay the remaining balance through Poptop?
No, the remaining balance is paid directly between the client and the supplier. This is up to you, when you want the remaining payment, and can be specified in your terms and conditions.
What if I do not accept a deposit?
If you do not require a deposit then we will automatically create a deposit for you. This will be our booking fee at 7% +VAT of the overall quote.
How long will it take the deposit to reach my bank account?
Once you confirm the booking, we will release the deposit to your bank account. This could take up to 7 business days, but, in most cases will take 2-3 days.
Are there any extra fees?
There are no extra fees included, all fees are included in the booking fee which is 7% +VAT of the overall quote.
How do you know my bank details?
There will be the option to sign up and register your bank details on our platform. All bank details, are securely stored with a top of the line encryption.
What happens if the booking is cancelled ?
This will all depend on your terms and conditions. If a deposit is set as refundable, we will invoice you for this deposit and transfer the money back to the client. If a deposit is non-refundable, the deposit is kept by you.
Will I be able to add my own terms and conditions?
Yes, you will be able to add your own terms and conditions. For example, deposit is refundable until 14 days before the event date.
Please read the following citizens advice guidance, for a client cancelling a service.
When will Poptop start taking online deposits?
We plan to have this by the start of July. We will be updating you every step of the way.
🔷 Please, if you have any views on the following topics, please, make a comment below and we will respond to you. We are looking to make the process as easy as possible for suppliers, so all feedback will be greatly appreciated: ❓ Would you like Poptop to take the remaining amount in the future? We could release the full amount one day after the event has taken place. ❓ Have you any thoughts on supplier protection? Would you like us to freeze the full amount from a client, and release after the event as protection?
Also, any further questions, please email our supplier specialist: firstname.lastname@example.org