{"id":5683,"date":"2024-02-23T10:28:24","date_gmt":"2024-02-23T10:28:24","guid":{"rendered":"https:\/\/www.poptop.uk.com\/blog-suppliers\/?p=5683"},"modified":"2024-06-13T09:17:10","modified_gmt":"2024-06-13T09:17:10","slug":"client-requested-calls-how-do-they-work","status":"publish","type":"post","link":"https:\/\/www.poptop.uk.com\/blog-suppliers\/client-requested-calls-how-do-they-work\/","title":{"rendered":"Managed calls: How do they work?"},"content":{"rendered":"\n

You asked for it, so we’ve made it a reality! <\/p>\n\n\n\n

You asked for it, so we\u2019ve made it a reality! Poptop can now facilitate a \u201cmanaged call\u201d between the supplier and client and Poptop! This means you get the opportunity to discuss your service with potential clients, \u00a0answer any questions they have over the phone, and increase your chances of securing more bookings.<\/p>\n\n\n\n

In this guide, we’ll show you the ins and outs of how it works. Let’s dive in.<\/p>\n\n\n\n

1. A client requests a call<\/h3>\n\n\n\n

After a client shortlists your service, they are directed to the Poptop messenger to ask any questions about your service.<\/p>\n\n\n\n

The client can request a call with you about your service by clicking \u2018Request a call as seen below. They are then provided with a form (below) where they can choose the date, and time they would like you to arrange the call to discuss their event before booking.<\/p>\n\n\n

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2. You get a call request via email confirmation<\/h3>\n\n\n\n

You will receive an email (below image) from Poptop support with the client details, the number you will call and the unique code you will have to enter to call that specific client.<\/p>\n\n\n

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3. Making the call<\/h3>\n\n\n\n

Upon receiving the confirmation email, you will have all the necessary details to contact the client. The client’s phone number will remain the same for each call, but the ‘client code’ will be unique each time.<\/p>\n\n\n\n

After calling the client, you will hear a voice asking you to enter the code. Don’t enter the code until the voice asks you to. After you put in the code, you will be connected with the client to talk about their event.<\/p>\n\n\n\n

4. The call has happened – what’s next?<\/h3>\n\n\n\n

It\u2019s a good idea to follow up after the call via the Poptop messenger to summarize everything that was spoken about. It is always a good idea to thank them for the call and assure them once again that you would love to be a part of their event.<\/p>\n\n\n\n

You can check out our Poptop Messenger guide<\/a> for helpful tips on messaging clients.<\/p>\n\n\n\n

If the client doesn’t answer the phone, our support team will follow up with the client to see why they didn’t answer. <\/p>\n\n\n\n

Top tips for calling clients<\/h2>\n\n\n\n

Effective client calls can significantly impact your booking success. Here are some top tips to ensure your calls are productive: <\/p>\n\n\n\n