{"id":4674,"date":"2022-07-27T10:20:39","date_gmt":"2022-07-27T10:20:39","guid":{"rendered":"https:\/\/www.poptop.uk.com\/blog-suppliers\/?p=4674"},"modified":"2023-10-30T14:57:53","modified_gmt":"2023-10-30T14:57:53","slug":"hidden-suppliers-everything-you-need-to-know","status":"publish","type":"post","link":"https:\/\/www.poptop.uk.com\/blog-suppliers\/hidden-suppliers-everything-you-need-to-know\/","title":{"rendered":"Hidden Suppliers &#8211; Everything You Need To Know"},"content":{"rendered":"\n<p>In this guide, we&#8217;re going to tell you absolutely everything you need to know about Hidden Suppliers. We\u2019ll cover &#8211;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What Hidden Suppliers are &amp; how you become one.<\/li>\n\n\n\n<li>How to ditch Hidden Supplier status if you get it.<\/li>\n\n\n\n<li>How to avoid Hidden Supplier status altogether.<\/li>\n<\/ul>\n\n\n\n<p>Let\u2019s go.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WHAT IS A HIDDEN SUPPLIER?<\/strong><\/h2>\n\n\n\n<p>It\u2019s exactly as it sounds &#8211; Hidden Suppliers are literally \u2018hidden\u2019 from Poptop\u2019s site. This means their service listings and profiles are temporarily removed from the catalogue so they can\u2019t be found, or booked. But it\u2019s really easy to get back online! We\u2019ll cover that in a minute.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WHY MIGHT YOU BECOME A HIDDEN SUPPLIER?<\/strong><\/h2>\n\n\n\n<p>You\u2019ll become a Hidden Supplier if you don\u2019t update your Poptop calendar on a regular basis.&nbsp;<\/p>\n\n\n\n<p>Suppliers with<strong> 0<\/strong> unavailable dates in their calendar will automatically be classified as a Hidden Supplier. That means you can\u2019t be found &#8211; or booked &#8211; until you update.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>HOW DO YOU DITCH HIDDEN SUPPLIER STATUS?<\/strong><\/h2>\n\n\n\n<p>Simple! You just need to update your Poptop calendar. You need to block out any dates you <strong>CANNOT TAKE A POPTOP BOOKING. <\/strong>Typically this will be because you\u2019re booked elsewhere, but it could also be for personal reasons like family events, holidays, doctor&#8217;s appointments etc.<\/p>\n\n\n\n<p>To get your profile back online, you need to input at least 10 unavailable dates into your calendar. Your listings and profile will then be brought back online automatically.&nbsp;<\/p>\n\n\n\n<p>NOTE &#8211; If you have \u2018non-working days\u2019 automatically blocked off in your availability settings, this DOES NOT count towards your 1 unavailable date. You\u2019ll need to add others.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>HOW DO YOU KNOW IF YOU\u2019VE BECOME A HIDDEN SUPPLIER?<\/strong><\/h2>\n\n\n\n<p>If you fall into Hidden Supplier status, we\u2019ll immediately email you and tell you, and direct you to your Poptop calendar to update. We\u2019ll also send you regular reminders throughout the week to make sure you get back online ASAP.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>HOW TO AVOID BECOMING A HIDDEN SUPPLIER<\/strong><\/h2>\n\n\n\n<p>You need to have a minimum of 1 unavailable date in your Poptop calendar at all times &#8211; that\u2019s easy to do if you manage your availability.&nbsp;<\/p>\n\n\n\n<p>There are two ways to manage your availability on Poptop. Either sync your calendar (the easiest and best way) or manually update your<a href=\"https:\/\/www.poptop.uk.com\/s\/calendar\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Poptop calendar<\/a>.<\/p>\n\n\n\n<p>You can read more about how to update your calendar &#8211; and why it\u2019s so important to Poptop&#8217;s success &#8211; in our dedicated calendar supplier guide.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/www.poptop.uk.com\/blog-suppliers\/availability-calendar\/\" style=\"background-color:#fc136e\" target=\"_blank\" rel=\"noreferrer noopener\">Availability &amp; Calendar<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>WHY ARE YOU HIDING SUPPLIERS?<\/strong><\/h2>\n\n\n\n<p>Availability is everything on Poptop (find out why in the guide above!). In order for Poptop to work effectively for everyone involved, we need to know whether you\u2019re available <strong><em>before<\/em><\/strong> a booking request comes in. Most of our suppliers already do this by managing their availability.<\/p>\n\n\n\n<p>If suppliers don\u2019t regularly update their calendar, or leave it entirely blank, clients will inevitably submit bookings for dates they\u2019re not available &#8211; leading to cancellations. And cancellations are bad for business.<\/p>\n\n\n\n<p>By hiding suppliers who don\u2019t update their availability, we ensure that every booking a client requests goes through &#8211; and every booking goes to a supplier that\u2019s using Poptop correctly. Essentially, there are less cancellations &#8211; and that\u2019s great for everyone on Poptop!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>SUMMARY<\/strong><\/h2>\n\n\n\n<p>Okay, so let\u2019s recap what to do if you become a Hidden Supplier, and how to avoid it in the first place.&nbsp;<\/p>\n\n\n\n<p>YOU BECOME A HIDDEN SUPPLIER<\/p>\n\n\n\n<p>You get an email telling you you\u2019ve been made a Hidden Supplier. To get back online, you need to log in to your Poptop account, go to your calendar, and input at least 1 DATE you can\u2019t take a Poptop booking.&nbsp;<\/p>\n\n\n\n<p>Reasons you might not be able to take a Poptop booking.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019re booked elsewhere.<\/li>\n\n\n\n<li>You\u2019ve got holidays or family time planned<\/li>\n\n\n\n<li>Doctors appointments, childcare, personal events.<\/li>\n<\/ul>\n\n\n\n<p>As soon as you\u2019ve updated your calendar, your profile will immediately go back online and be available for bookings.<\/p>\n\n\n\n<p>AVOIDING HIDDEN SUPPLIER<\/p>\n\n\n\n<p>Update your availability regularly! We recommend syncing your calendar, but you can manually update too.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this guide, where going to tell you absolutely everything you need to know about Hidden Suppliers &#8211; what it is, how to ditch it, and how to avoid it.<\/p>\n","protected":false},"author":20,"featured_media":5061,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ub_ctt_via":"","footnotes":""},"categories":[79],"tags":[],"class_list":["post-4674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-poptopupdates"],"featured_image_src":"https:\/\/www.poptop.uk.com\/blog-suppliers\/wp-content\/uploads\/2022\/07\/HID-SUP.png","author_info":{"display_name":"Dom Bell","author_link":"https:\/\/www.poptop.uk.com\/blog-suppliers\/author\/dombell\/"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hidden Suppliers - Everything You Need To Know - PoptopUK Suppliers Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.poptop.uk.com\/blog-suppliers\/hidden-suppliers-everything-you-need-to-know\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hidden Suppliers - Everything You Need To Know - PoptopUK Suppliers Blog\" \/>\n<meta property=\"og:description\" content=\"In this guide, where going to tell you absolutely everything you need to know about Hidden Suppliers - what it is, how to ditch it, and how to avoid it.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.poptop.uk.com\/blog-suppliers\/hidden-suppliers-everything-you-need-to-know\/\" \/>\n<meta property=\"og:site_name\" content=\"PoptopUK Suppliers Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-27T10:20:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-30T14:57:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.poptop.uk.com\/blog-suppliers\/wp-content\/uploads\/2022\/07\/HID-SUP.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Dom Bell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dom Bell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.poptop.uk.com\/blog-suppliers\/hidden-suppliers-everything-you-need-to-know\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.poptop.uk.com\/blog-suppliers\/hidden-suppliers-everything-you-need-to-know\/\"},\"author\":{\"name\":\"Dom Bell\",\"@id\":\"https:\/\/www.poptop.uk.com\/blog-suppliers\/#\/schema\/person\/d470a19beb611cb5f41cc9120ac00946\"},\"headline\":\"Hidden Suppliers &#8211; 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